Privacy and Policy
Effective Date: 01/02/2025

Mahan Polyclinic (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, mahanpolyclinic.ae, contact us, or use our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Because our website does not offer user accounts or login functionality, we do not collect account registration information.

However, we may collect the following types of information:

A. Information You Provide Voluntarily

We may collect personal information that you submit through forms, WhatsApp, phone calls, or other contact methods, including:

• Full name

• Phone number

• Email address

• Information related to your inquiry, appointment request, or treatment interest

• Any other information you choose to provide

B. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on the website

• Referral source

• General location data

• Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

• Respond to your inquiries

• Contact you regarding appointments or consultation requests

• Provide customer support

• Improve our website, services, and user experience

• Analyze website traffic and marketing performance

• Communicate promotions, offers, or clinic updates where permitted

• Comply with legal, regulatory, or administrative requirements

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve performance and understand visitor behavior.

These technologies may help us:

• Remember website preferences

• Measure traffic and user activity

• Track advertising performance

• Improve marketing campaigns

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

4. Marketing and Analytics

We may use third-party tools such as analytics and advertising platforms to understand how visitors use our website and to measure the effectiveness of our marketing.

These tools may collect information such as:

• Pages visited

• Buttons clicked

• Form submissions

• Phone click events

• WhatsApp click events

• General browsing behavior

This data helps us improve our website and advertising performance.

5. Sharing of Information

We do not sell your personal information.

We may share your information only when necessary with:

• Service providers who help us operate our website or communications

• Marketing, analytics, and advertising partners

• IT or website support providers

• Legal or regulatory authorities if required by law

• Medical or administrative personnel within our clinic when necessary to respond to your request

Any sharing is limited to what is reasonably necessary for business, operational, legal, or service purposes.

6. Data Storage and Protection

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration.

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Medical Information Disclaimer

Submitting information through our website, WhatsApp, phone, or contact forms does not create a doctor-patient relationship by itself.

Please do not send highly sensitive medical information through general website forms unless specifically requested by our clinic through a secure and appropriate channel.

Any treatment, diagnosis, or medical advice should only be provided through proper professional consultation with our licensed medical team.

8. Third-Party Links

Our website may contain links to third-party websites, platforms, or applications such as WhatsApp, social media pages, maps, or external service providers.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies separately.

9. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Responding to your inquiry

• Managing appointments or clinic communications

• Internal recordkeeping

• Legal, regulatory, or operational requirements

When information is no longer needed, we take reasonable steps to delete or securely manage it.

10. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information, where applicable

• Object to certain uses of your information

• Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us using the details below.

11. Children’s Privacy

Our website is not intended for children to use independently for submitting personal information. We do not knowingly collect personal information from children through the website without an appropriate legal basis or guardian involvement where required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website practices. Any updated version will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Mahan Polyclinic
Call / WhatsApp: +971 58 531 8587

Email: info@mahanpolyclinic.com

Address: No. 1405 - Floor 14 -DAMAC XL Tower - Business Bay - Dubai - United Arab Emirates
Website: mahanpolyclinic.ae